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At Interchange Shoalhaven, as a registered NDIS provider, we are dedicated to maintaining the highest standards of quality and assurance in all aspects of our service delivery.

We adhere strictly to the NDIS Practice Standards to ensure that we provide safe, effective, and person-centred supports tailored to the individual needs of our participants. Our commitment to continuous improvement drives us to regularly review and update our policies and procedures, ensuring we stay at the forefront of best practices in the sector.

We highly value your feedback as it helps us improve our services and ensure we are meeting the needs of our community. If you have any suggestions, compliments, or concerns, we encourage you to follow our simple feedback process:

Feedback Process:

  1. You can provide feedback directly to our team via email at feedback@is.org.au, by calling our head office on 02 4423 0255, or by speaking with your support worker.
  2. Alternatively, you may fill out a feedback form available at our office.
  3. Rest assured that all feedback is treated confidentially and will be managed with care to ensure a timely and respectful response.
  4. If you feel your issue has not been resolved to your satisfaction, you can escalate your concern to the NDIS Quality and Safeguards Commission for further review.

For more detailed information, please refer to our Policy and Procedure Manual, where you can explore our approach to quality and assurance, or contact us to learn more.

Get in Touch

Please contact us on 02 4423 0255 and ask to speak to one of our Coordinators.

Call us on 02 4423 0255 Send Us a Message

We would like to acknowledge the Traditional Custodians of the land in which we gather upon today. We acknowledge their continuing connections to the land, culture and community. We pay respect to Elders past, present and future.

We endeavour to work in a culturally appropriate manner towards the needs of Indigenous Australians, in particular those with a disability and their carers living in the Shoalhaven and across Australia.